Full 60-day return window on every new, unused item. Free prepaid return labels for US customers. No restocking fees.
Shop with confidence. If a stock item doesn’t work for you, send it back: we pay the shipping.
Full 60 days from the day your order is delivered.
Prepaid return labels for US customers. No restocking fees.
Need a different size on an Xpress Ship jersey? Swap it at no cost.
Printed to order for you. If we get it wrong, we remake it or refund it.
Most Rocket jerseys are printed to order with the brand, size and name you choose, so they cannot be restocked or resold. Here is exactly how that affects returns.
Custom items are not returnable for a change of mind, or because a size you approved did not fit. Your jersey was made just for you and no one else can wear your name.
Please check the size guide on the product page before you order. Not sure between two sizes? Email us first and we will help you pick.
Custom items are returnable when the fault is ours: a production error, a jersey printed differently from the design you approved, or a quality defect. In those cases we remake the item or refund you in full.
Xpress Ship jerseys are premade, not customized, so the full 60-day return and exchange window applies to them.
Email us your order number and let us know whether you want a return, an exchange, or to report a problem. We reply with instructions and, for US returns, your prepaid return label.
Prefer a form? Use our contact page and we will take it from there.
Prefer to talk it through with a real person?
Mon-Fri: 8:30am to 5:30pm EST
For customers in the USA, we offer a 60-day return policy from date of delivery. You will NOT be responsible for shipping costs for the return to our warehouse, and there are no restocking fees.
Requirements: Products returned must be new, unused, and in the original packaging. The original packaging must be shipped in a protective box or material to ensure safe arrival.
Custom Printed Jerseys: Jerseys printed to order with your brand, size and name cannot be returned for a change of mind or for a size you approved. See the Custom and Personalized Jerseys section for what is and is not covered.
International Customers: Please contact us at [email protected] for personalized assistance with your return process.
We have a 60-day exchange policy from date of delivery. If you want to exchange a product that is not defective, you will NOT pay for shipping to our warehouse.
Process: Email [email protected] with your order number, tell us you would like an exchange, and let us know what item you want instead. Any difference in price is charged or credited accordingly.
Same standards apply: Products must be new, unused, and in original packaging, shipped in protective material.
Xpress Ship Sizing: Premade Xpress Ship jerseys are the fastest way to trade for a different size. Custom printed jerseys cannot be exchanged for sizing you approved at order time.
Most Rocket jerseys are printed to order with the brand, size and name you choose, so they cannot be restocked or resold.
Custom items are not returnable for a change of mind, or because a size you approved did not fit. Please check the size guide on the product page before you order.
Custom items are returnable when the fault is ours: a production error, a jersey printed differently from the design you approved, or a quality defect. In those cases we remake the item or refund you. See Defects below to start a claim.
Found a defective product? You will not pay shipping or insurance costs to our warehouse.
Our Warranty Promise: If your product defect qualifies for a warranty claim and is within the warranty period, we will ship you a brand new replacement free of charge (Contiguous US). If the original product is no longer available, we will send something equivalent at the value you paid. If a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase.
If your package arrives damaged, here is how to get it resolved quickly:
Can’t send photos? Call us at 800-279-2695 and we will walk you through it.
Free return shipping on stock items, custom work we stand behind, and a team of real bowlers behind every jersey.
Last updated: August 19, 2026
